We are serious about your privacy and keeping information secure.
Last modified: March 18, 2019
We collect information on the pages you have visited and the contents of those pages, any information you input, your referring URL or IP address, your time of visit and related session information, your requested page, displayed and modified html, Web browser type, user agent, status of request (successful reply), cookies, browser timings, additional API/AJAX requests and responses, query string, mouse movements, page scrolls, clicks, device orientation when applicable, screen size, window size, selections, data entered, and information below. We may associate user identifiable information with the data collect so that we may better improve your experience. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer or we can improve. This information is stored and can be used for session replay as well as statistical reporting.
We may automatically collect Personal Information from you when you access the Website. We may also collect Personal Information from you through a number of voluntary sources on the Website, such as responses, registrations, reviews, comments, e-mails, postings, messages, photos, or other electronic submissions and communications sent by you to Quantum Metric or the Website. The Personal Information we may collect from you includes, without limitation: domain name and IP address; email-addresses; contact information (including name, address, zip code, and phone number); age; location information; user specific aggregate information on areas of the Website accessed; username and password information for the Website; and other information volunteered by you.
Whenever you use our Site or Quantum Metric Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the Quantum Metric Services, it may not be immediately deleted from Quantum Metric’s servers.
To request removal of your Personal Information from our Site, Services, blog or social media, contact us at [email protected] In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
If a User interacts with one of our Customers and the User seeks to access, or correct, amend, or delete inaccurate data or no longer wants to be contacted by one of our Customers, the User should direct its inquiry to the Customer because the Customer is the data controller. If the Customer requests Quantum Metric to remove the Personal Information, we will respond to their request within 30 days.
When acting as a service provider, Quantum Metric has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data or no longer want to be contacted by one of our Clients should direct his query to the Quantum Metric’s Client (the data controller). If the Client requests Quantum Metric to remove the data, we will respond to their request within 30 business days.
We store and process information about you on computers in the United States. Privacy laws local to our servers and computers will apply to information we store about you.
In compliance with the Privacy Shield Principles, Quantum Metric commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Quantum Metric at [email protected]:
Quantum Metric has further committed to refer unresolved Privacy Shield complaints to BBB EU PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
Quantum Metric is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
Quantum Metric's Software as a Service platform provides information to Quantum Metric’s client operator (data controller) of site serving individuals and does not share or transfer any personal information to a third party agent.
Quantum Metric’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Quantum Metric remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Quantum Metric proves that it is not responsible for the event giving rise to the damage.
When visiting Quantum Metric, we may use "cookies" on or in connection with our Website to maintain information about you; for example, to record session information, such as items that users viewed, and to save certain information about users of the Website and others who visit the Website, in order to facilitate and enhance interaction with the Website.
A cookie is a very small text document, which often includes an anonymous unique identifier. Quantum Metric employs the use of both "session" cookies and "persistent" cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser.
When you visit our Website, our computer may ask your computer for permission to employ the use of a session or persistent cookie. Our Website will then send a cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits our Website to access the cookies it has already sent to you and not the cookies sent to you by other websites.
Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, our Website or certain areas or features of our Website.
Our servers automatically collect data about your Internet Protocol address when you visit us. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with Personal Information.
Any or all of these activities with regard to the above-described Website Usage Information may be performed on our behalf by our third-party service providers. (See Sharing Information with Third Parties section below.
You have the right to "opt in" and/or "opt out" of certain of our uses of your Personal Information. For example, if you are prompted to provide Personal Information on this Website or in connection with our communications to you, you may have the opportunity to elect whether you would like to receive such correspondence from us. You may opt out of Quantum Metric's promotional e-mails by clicking on the opt-out or "unsubscribe" link within the email you receive.
We will provide an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
The Personal Information that Quantum Metric collects from users of the Website (both registered and unregistered) may be used for a variety of purposes, for example: to provide the services and products offered through the Website to the users of the Website; to customize advertising and other content displayed on the Website and/or the layout of the Website for each individual user of the Website; to notify users of the Website about updates to and activities on the Website and about goods and services that we feel may be of interest to you; to improve the content of the Website; to analyze user behavior as a measure of interest in, and use of, our Website and emails, both on an individual basis and in the aggregate; to contact users of the Website for marketing purposes, and to contact users of the Website for information verification purposes.
We may use third-party partners to help us operate and maintain our Website and deliver our products and services to you. We may also share your information with our service providers and other third parties ("Affiliated Parties") that provide products or services for or through this Website or for our business (such as website or database hosting companies, address verification companies, communications providers, email service providers, analytics companies, distribution companies, fulfillment companies, credit card processing companies and other similar service providers that use such information on our behalf).
By visiting the Website, all visitors consent to Quantum Metric providing both personal and non-personal information received from those visitors to these third party providers for the purpose of enabling the third party provider to provide these outsourced services to Quantum Metric. In addition, all visitors consent to the collection, maintenance, and processing of their Personal Information and non-personal information by Quantum Metric and these third party providers.
Third-party service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.
We may disclose non-personally identifiable aggregate statistics regarding user behavior as a measure of interest in, and use of, our Website and emails to third parties in the form of aggregate data, such as overall patterns or demographic reports, which do not describe or identify any individual user or organization.
We may be required to disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with a judicial or court order or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Website, the users of the Website, and/or our Affiliated Parties; or (c) act under circumstances to protect the safety of users of our Website, us, or third parties.
When you are on this Website you may have the opportunity to visit, or link to, other websites, including other websites operated by us or by unaffiliated third parties. These websites may collect Personal Information about you. Quantum Metric is not responsible for any actions or privacy policies of such third parties. .You should review the privacy policies of such other websites to see how they treat your Personal Information.
This Website is not directed at children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Website, Quantum Metric will immediately take the necessary steps to delete the information from our records.
If you contact us by e-mail, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit.
In the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may seek to notify you of that development. If notification is appropriate, we shall endeavor to do so as promptly as possible under the circumstances, and (insofar as we have your e-mail address) we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.